Managing Your Orders
The Orders section is where you can keep track of your placed orders from the past 18 months. The table shows the sales order number, purchase order, date created, and ship-to account as sortable columns. You can also search for a specific order, PO, ISBN or UPC, as well as print or download a list of any orders displayed in the table..
Available filter options:
- Time period. Past 30 days is the default. You can also select 3, 6, 12 or 18 months. To get information on orders more than 18 months old, contact Customer Service.
- Accounts (if you have multiple accounts). If you have multiple stores and the access level to view all stores, “All accounts” is the default display. You may choose to only see orders of a particular account.
Clicking on the Sales Order number will bring you to the Order Detail. This is where you can find order status (see list below), tracking information for your shipments, if available, as well as which warehouse they will ship from or have shipped from. There is also an option to print the Order Detail page or export the data to Excel.
List of order statuses and their meaning:
- Open: Stock is available and the line is eligible for shipping
- Open not confirmed: Stock has not been confirmed
- Billed: This has been invoiced and shipped
- Canceled: The item has been canceled by PRH or the customer
- In Progress: The items are being processed in our warehouse
- Not Yet Published: A new title with a future on-sale date
- Backordered: We are currently out of stock and these items will ship when stock is available
Backorders
If your items are open or backordered, you can edit or cancel the order:
Note: Direct Market customers are currently not able to cancel or edit orders. If you have any questions please contact: cscomicmarket@penguinrandomhouse.com
Within the Orders menu, the Backorders list will show all the ISBNs/UPCs you’ve ordered that are currently on backorder.
Tracking Your Orders
You can also track your orders from the self-service site. There are several ways to find tracking information. All deliveries from the past 14 days can be found under the Deliveries tab (see Viewing and Tracking Recent Deliveries for more details). Alternatively, you can go to the Orders tab and enter the PO or Order Number from the invoice into the search bar, then click into the Order Detail to see the tracking links for that specific order.
Click in the order to find tracking links.
*Please note that there can be multiple shipments in an order so you may need to know the items you are look for to track.
Alternatively, you can go into the order using the ISBN or UPC of the title you want to find tracking for. Follow the same steps as above but search by ISBN or UPC instead of PO or Order Number. All orders that contain that ISBN or UPC will appear in search results. If the title is on multiple orders, all orders will be listed.
ISBN/UPCs can also be taken from your Pre-Delivery Reports (PDRs) and entered in the search bar in the Orders tab.
If you are in an invoice, you can click on either the Purchase Order or Sales Number link. These will take you to the Order Detail page where you can find the tracking link.
