Intro to the PRH Self-Service Site

Welcome, new features, browsers, currency, sales restrictions

Logging In

Logging in, updating your account

Homepage

Homepage after logging in, Credit hold notifications

Managing Users in Your Account

Adding new users, adjusting access levels, definitions of user access levels

Account Info

Account info, PRH key contacts, useful links, saved credit cards

Searching for Titles

Searching for titles, searching for multiple ISBNs/UPCs, titles available on PRH Self-Service

Search Results & Inventory

Search results, availability, inventory, title detail page

Order and Series Order History

Previously ordered, Sales Order History, Title Detail View

Direct Market Catalogs

Viewing catalogs, sort, filter, selecting titles, CSV title data and cover image downloads

Direct Market Order and Series Order History

Previously ordered, series Order History, catalog view, title detail view

Variant Modals for Direct Market

Variant modals, ordering restrictions, editing variant orders

Managing Your Cart

Adding ISBNs to your cart, pasting multiple ISBNs with quantities, estimated delivery dates, save for later

Managing Direct Market FOC Carts

Adding ISBNs/UPCs to a FOC cart, viewing carts by FOC date, FOC cart notifications, cart confirmation, updating a confirmed FOC cart

Creating Direct Market Initial Orders and Submitting Final Orders

How and when to create initial orders and submit your final orders.

Checking Out

Shipping address, invoice description, payment methods, events, confirmation

Managing and Tracking Your Orders

Order history, backordered titles, order statuses, order details, tracking orders

Direct Market Pre-delivery Reports (PDRs)

Pre-delivery reports, PDRs

Viewing and Tracking Recent Deliveries

Delivery details, expected ship date, courier tracking link

Invoices, Claims & Backorders

Invoices, billing document, credit memo, placing claims, backorders

Account Statements

Orders menu, Monthly statement details, Account summary notifications

Direct Market Return Affidavit Request

Affidavit returns, orders, and edits

Promotions & Coop

Promotions, coop

Direct Market News & Updates

Viewing the latest news and updates, announcements and newsletters

Frequently Asked Questions

General site, user accounts, title selection, orders, tracking, claims, promotions

Direct Market Frequently Asked Questions

General information, account set up, ordering, shipping, title information