Intro to the PRH Self-Service Site
Welcome, new features, browsers, currency, sales restrictions
Intro to the PRH Self-Service Site
Welcome, new features, browsers, currency, sales restrictions
Logging In
Logging in, updating your account
Homepage
Homepage after logging in, Credit hold notifications
Managing Account Settings
Personal information, Passwords, Application and Sessions
Managing Users in Your Account
Adding new users, adjusting access levels, definitions of user access levels
Account Info
Account info, PRH key contacts, useful links, saved credit cards
Searching for Titles
Searching for titles, searching for multiple ISBNs/UPCs, titles available on PRH Self-Service
Search Results & Inventory
Search results, availability, inventory, title detail page
Order and Series Order History
Previously ordered, Sales Order History, Title Detail View
Direct Market Catalogs
Viewing catalogs, sort, filter, selecting titles, CSV title data and cover image downloads
Direct Market Order and Series Order History
Previously ordered, series Order History, catalog view, title detail view
Variant Modals for Direct Market
Variant modals, ordering restrictions, editing variant orders
Managing Your Cart
Adding ISBNs to your cart, pasting multiple ISBNs with quantities, estimated delivery dates, save for later
Managing Direct Market FOC Carts
Adding ISBNs/UPCs to a FOC cart, viewing carts by FOC date, FOC cart notifications, cart confirmation, updating a confirmed FOC cart
Creating Direct Market Initial Orders and Submitting Final Orders
How and when to create initial orders and submit your final orders.
Checking Out
Shipping address, invoice description, payment methods, events, confirmation
Managing and Tracking Your Orders
Order history, backordered titles, order statuses, order details, tracking orders
Direct Market Pre-delivery Reports (PDRs)
Pre-delivery reports, PDRs
Viewing and Tracking Recent Deliveries
Delivery details, expected ship date, courier tracking link
Invoices, Claims & Backorders
Invoices, billing document, credit memo, placing claims, backorders
Account Statements
Orders menu, Monthly statement details, Account summary notifications
Direct Market Return Affidavit Request
Affidavit returns, orders, and edits
Promotions & Coop
Promotions, coop
Direct Market News & Updates
Viewing the latest news and updates, announcements and newsletters
Frequently Asked Questions
General site, user accounts, title selection, orders, tracking, claims, promotions
Direct Market Frequently Asked Questions
General information, account set up, ordering, shipping, title information